Privacy policy

What information we collect

When you use Thermline, we ask for project details and contact details only.

Project details may include the type of insulation help you want, the part of the home involved, your ZIP code or service address, and basic notes about the home or project.

Contact details may include your name, phone number, email address, and preferred language or contact method.

We do not ask for financial account numbers, credit card numbers, bank information, Social Security numbers, passport details, or immigration/ID documents.

If you choose to contact us directly, you may also share information in your message. Please only send the details needed for your insulation project.

For more about using this site, please review our Terms and Disclaimer.

How we use your information

Thermline is a free matching service. We use the information you share to help connect you with licensed and insured insulation installers that serve your area.

This may include using your project details to understand the kind of help you are looking for, and using your contact details so matched installers can reach out to you about your project.

We may also use your information to:

1. operate and improve our website and matching process;
2. respond to questions you send to us;
3. keep records related to requests, support, and basic site operations; and
4. help prevent misuse of the site.

If you request a match, you understand that installers may contact you by phone, email, or text, depending on the information you provide and your local rules.

Thermline does not install insulation, perform home inspections, perform energy audits, pull permits, or give legal, tax, or financial advice. We help homeowners understand next steps and connect with local pros through contact and our matching service.

How information is shared

If you ask to be matched, we may share your project and contact details with one or more licensed and insured installers in or near your service area so they can contact you about your request.

We share the information needed for that purpose, such as your name, phone number, email address, location, and project notes.

Once your information is shared with a matched installer, that installer may handle your information under its own privacy practices. We encourage you to ask questions before moving forward with any company.

Thermline may also share information when needed to follow the law, protect the site, respond to lawful requests, or address fraud, abuse, or security issues.

You should always verify an installer's license and insurance yourself, and get the job scope and price in writing before any deposit.

Your choices

You can choose not to submit a match request. If you do submit one, please share only the information needed for your project.

If you no longer want to hear from Thermline, you can contact us and ask us to stop using your information for future matching or support messages.

If you no longer want to hear from a matched installer, you should also contact that installer directly and ask to opt out of future calls, emails, or texts.

If you want to update or correct the information you sent us, reach out through our contact page.

We may keep some information as needed for recordkeeping, legal reasons, site protection, or to complete support requests already in progress.

Contact us

If you have questions about this privacy policy or the information you shared with Thermline, please contact us through our contact page.

We will do our best to answer in clear, simple language.

This privacy policy is meant to give a general, plain-language summary of how we handle information on the site. It should be read together with our Terms and Disclaimer.